CONSULTATION CALL POLICY + PROCEDURE

  • Our standard procedure after receiving an enquiry over email or through our website is to have an initial, free-of-charge Zoom or phone call with prospective couples, at a pre-agreed time

  • We allocate 20-30 minutes for this call to discuss where you are in the planning process, get to know your plans better and get a sense of the level of help you need

  • We follow this call up by sending over an initial ‘scope of work’ document, a detailed proposal with our fees and what this includes, for your review and comments

  • We are unable to use this initial consultation call to make supplier or venue recommendations, before we are officially brought on board

  • We have a two-strike ‘no show’ policy on consultation calls, wherein if more than two scheduled phone or video calls are not joined by the prospective couple without informing us in advance, we reserve the right to refuse future calls.

TERMS & CONDITIONS

An overview of our standard terms and conditions with all of our clients, agreed to by each client when the deposit is paid.

Working With Us

• We will begin providing our Services when you make a booking with us by (i) electronically signing these terms and conditions; and (ii) pay the Deposit; and (iii) we confirm in writing that we have accepted your booking.

• Revelry Events Limited understand that our role will be that of consultant and coordinator. We will implement decisions made and signed off by you, the client. 

• Revelry Events Limited must be informed of any changes to events or details that will affect our role in planning the event. Any changes or additions to the scope of work and fees will be made in writing and agreed by all parties.

• If for any reason your lead wedding planner is unavailable on the day due to unforeseen circumstances, another certified planner will be made available to you. 

• An evening meal (subject to dietary requirements) must be provided for all Revelry team members (the caterers usually provide a small meal for all suppliers who are still working at this time)

• We treat all clients with the utmost respect, and ask that our clients do the same. At no time and under no circumstances whatsoever shall we tolerate abusive, violent, destructive, menacing, or harassing behavior from the client or any party acting on behalf of the client. If such behavior does occur, we will quietly and respectfully inform the client to handle the situation. However, if the abusive behavior does not stop, we will consider it a breach of contract, and remove ourselves from the premises immediately. All remaining fees will be due regardless of further services not commenced and without any refund of monies paid.”

Liability

• Revelry Events Limited cannot be held liable for the failure of delivery of any good or service provided by third parties whether contracted by Revelry Events Limited or you the client.

 • Revelry Events Limited holds Public Liability Insurance to cover our legal liability for loss, damage or injury to third parties.

 Cancellation of Contract

• Should for any reason - with the exception of a cancellation of this contract by Revelry Events Limited - your event be cancelled or postponed payment is still due to Revelry Events Limited in the following terms
• More than 6 months before the event - 50% of the total fee will be retained by Revelry Events Limited
• 6 months or less before the event -  75% of the total fee must still be made to Revelry Events Limited
• 3 months or less before the event - 100% of the total fee must still be made to Revelry Events Limited

 • Should Revelry Events Limited or the clients feel it necessary to cancel the contract (eg. due to breakdown of relationship), payments made up until that point will, as standard, be non-refundable.

Postponement Policy

  • If at any time government restrictions prevent You from being able to go ahead with the original date, e.g due to Coronavirus/COVID-19, We will endeavour to assist all postponement procedures to the best of our ability. We cannot be held responsible for any suppliers who are unable to work with the new confirmed date, but we will source appropriate replacement suppliers at no additional cost.

    If your proposed new wedding date is a date where We are unable to work with you due to other engagements, We will work with you to find a suitable replacement planner, if necessary. We will refund any monies we deem to be overpayments based on work that has taken place to date. This will be based on Our pay as you plan rate.

  • If and when a new date is confirmed, the payment schedule will be adjusted, splitting the final payment in two. Half of the original 25% final balance will still be payable on the original wedding date, with the remaining half to be payable one month before the new date.

Credits

• We will ask Your official Photographer if we can be provided with some of his/her photographs to be used by us for advertising and promotional purposes, subject to permission from You upon review of the selection we would like to use.

• The following credit will be mentioned on all publicity/promotion of your event and/or our relationship, including, but not limited to, social media posts, competitions, press releases, magazine features, etc - Revelry Events www.jointherevelry.com 

Payments

• Payments to suppliers should be made by the client directly unless otherwise agreed in writing. Revelry Events Limited must receive exact payments cleared in its bank account in advance of any purchasing required on behalf of the client.

 • If your event requires us to stay overnight for any reason, the client agrees to cover the cost of accommodation within reason (Premier Inn’s or Travelodges are fine by us!). This will always be agreed in writing with both parties before any booking is made.

• If, for any reason, our Services include travelling further than 75 miles from either our Lingfield or Glasgow bases You will be responsible for paying (over and above the Fees) reasonable travel costs (for car or train).  These costs will be agreed in writing with You before the expenses are incurred. This does not include the travel already agreed to in the scope of work above.

• Payments for our services must be paid within 14 days of receiving an invoice. Late payments will result in a fee of £40.

• If the final payment is not paid by 2 weeks before the event date, Revelry retains the right to withhold any further work including attendance on the day unless payment (including the late payment fee) is made immediately. 

By paying the deposit you agree to the conditions above